Thank you for your interest in working with me! 🦊
Below you will find all relevant information about my coaching offer, format, and terms of collaboration.

⚠️ Please note: by making a prepayment, you agree to the terms outlined below.

Table of Contents

1. Coaching Service Offer
2. Session Format & Availability
3. Booking & Payment
4. Cancellation & Rescheduling Policy
5. Session Contracting
6. Results & Responsibility
7. Refund Policy

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Coaching Service Offer

I offer individual coaching sessions focused on personal clarity, career growth, and self-connection. My approach is warm, honest, and structured, with space to explore, reflect, and move forward.

Upon request and agreement, I can also add mentoring elements to our sessions if this knowledge will support your goals.

ℹ Difference between Coaching and Mentoring can be found
here.

⚠️ Please note:

• Coaching is a non-therapeutic, forward-looking process
• I do not provide psychological or medical counseling
• Confidentiality is guaranteed within the coaching relationship

My offering includes:

• One free 30-minute Tune-in Call (online only)
  This is an opportunity for us to get to know each other, explore your situation or a topic you’d like to work on, and align expectations about working together.
  If you're new to coaching, I’ll also explain the method and how it can support you.
  There’s no pressure: either of us can decide not to proceed further, no explanations needed.

• Choosing the right format
  If we agree to continue, you can choose the format that best suits your needs.
  Please see the Services Page for currently available options.

All services are provided in accordance with the Privacy Policy (Datenschutzerklärung).

Session Format & Availability

📍 Location:

• Online (via Google Meet or similar)
• In-person in Berlin (on request, co-working space is paid separately)

🌎 Languages:

• English
• Russian

⏳ Session Length:

• Tune-in Call: 15–30 minutes
• Coaching Session: 60 or 120 minutes (depending on the chosen format)

🗓️ Availability:

• Shared via Calendly link
• Typically: Mo–Fr 9:00–19:00, Sa 10:00–15:00 CET

📆 Session Frequency (Package):

• Weekly sessions
• 4-session packages must be used within 6 weeks from the purchase date unless otherwise agreed individually

Booking & Payment

• Bookings are made via Calendly (link provided after Discovery Call)
• 100% prepayment by invoice is required to confirm your booking
• Payment via Stripe (PayPal, card)

Cancellation & Rescheduling Policy

• Sessions can be rescheduled or canceled up to 24 hours in advance by either party
• Cancellations made by the client less than 24 hours in advance without valid reason will be considered completed sessions
• In case of force majeure (e.g. illness or emergency), please contact me — we’ll find a fair solution
• If I cancel a session with less than 24 hours’ notice, I will offer either a reschedule at your convenience or a full refund

Session Contracting

• Punctuality:
  A booked session reserves a 60- or 120-minute slot. If you arrive late, I may not be able to extend the session. I appreciate your punctuality — it helps us make the most of our time.

• Environment:
  Please join from a quiet, private space. This helps create a space for focus, reflection, and openness. If these conditions are not met and the setting significantly affects the quality of the session, I may suggest rescheduling.

• Substance use:
  No alcohol or drugs before or during the session. If this condition is violated, the session will be canceled without refund.

Results & Responsibility

I am fully committed to supporting your progress — through questions, structure, reflection, and shared documentation.

At the same time, coaching is a shared responsibility. Your results depend on your active participation, reflection, and follow-through.

At the end of each session, we agree on action steps. Coaching is a 50/50 partnership.

Refund Policy

Refunds may be issued in the following cases:

• If I cancel a session with less than 24 hours’ notice
• If you cannot use prepaid sessions due to serious illness or unforeseen circumstances, and rescheduling is not possible

Refunds will not be issued in the following cases:

• If sessions were delivered as agreed and you choose not to follow through
• If substance use policy is violated
• Late arrivals or no-shows without notice
• If a 4-session package is not used within 6 weeks (unless otherwise agreed)

Note: Extensions may be granted in special cases (e.g. vacation, illness, emergency)

If you have any questions or would like to discuss whether coaching is right for you, feel free to reach out or book your free Tune-in Call.

Looking forward to working with you! ✨

With warmth,
Marina Matveevskaia